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Why Wall Art Is Shipped Separately

  1. What does it mean when an item is marked as "ships separately"? When you see "ships separately" on one of our products, it indicates that this particular item will be dispatched and delivered independently from the rest of your order. This may be due to its unique size, packaging needs, or because it's housed in a different warehouse or comes from one of our specialized suppliers.

  2. Will I incur additional shipping charges for items that ship separately? We strive to keep shipping simple and transparent. For items that ship separately, there may be additional shipping fees, but these will be clearly outlined at checkout. No surprises here - you'll know exactly what you're paying for.

  3. How can I track my separately shipped items? Each item that ships separately will have its own unique tracking number. We'll email you the tracking details as soon as each package is dispatched, allowing you to follow your orders every step of the way.

  4. Why do some items need to be shipped separately? Certain products need a little extra care or come from different parts of our network

  5. Should I expect my separately shipped items to arrive at different times? It's possible. Since these items are shipped individually, they may have different delivery times. But don't worry, we'll provide tracking for each package so you can monitor their journeys to your doorstep.

  6. What's the return process for items that were shipped separately? We want to keep returns hassle-free. For items shipped separately, you'll follow the same straightforward return process — just make sure to use the specific return instructions and label provided for each item. You can find all the details on our Returns & Refunds.

  7. I received only part of my order. What should I do? If your order is arriving in multiple packages, they may arrive separately. Use the tracking details we sent you to check the status of each item. If you think something's amiss or if there's an unexpected delay, our Customer Service team is here to help!

  8. Can I opt to have my items shipped together instead of separately? We aim to accommodate our customers' needs, but some items require individual shipping due to their nature. Feel free to contact us with your request, and we'll see what we can do. However, please note that it might not always be possible due to logistical reasons.

  9. How are delivery times calculated for items shipped separately? We calculate the delivery times for each separately shipped item based on its location, the processing time, and your chosen delivery method. You'll see an estimated delivery date for each item at checkout and in your shipping confirmation email.

  10. Does separate shipping affect the return period for an item? No need to worry – the return period for each item starts from the day you receive it. You'll have the full return period, as stated in our policy, to decide if you want to keep each item, regardless of when they arrive.

For any further questions or if you need assistance, our Customer Service team is just a message or phone call away. Happy shopping!